Join Smartbox and make a meaningful impact as our newest team member!
Are you a passionate AT Service and Production Technician who wants to play a part in creating technology that gives a voice to those without speech? Smartbox is seeking a dedicated and talented individual like you to join our team and make a real difference in the lives of people with disabilities.
At Smartbox, we take pride in being a leading company in assistive communication technology. Our innovative products, combining specialised hardware, advanced software, and engaging content, are used by individuals with diverse needs worldwide. All around the world, our products, accomplishments and aspirations are a reflection of our teams’ values: passionate, caring, empowering, achieving together and enabling change.
We believe that everyone deserves a voice, and our inclusive culture reflects this belief. By joining Smartbox, you will become part of a team that values diversity, fosters collaboration, and supports a community of users who rely on our technology to communicate effectively.
In addition to the rewarding nature of our work, you will collaborate with talented professionals who share a common goal of pushing the boundaries of innovation while considering the environmental impact of our products and processes. We strive to develop sustainable solutions that minimise our carbon footprint and promote a greener world. By joining Smartbox, you will have the chance to shape a more inclusive society while actively contributing to our sustainability efforts. Together, let's make a difference that extends beyond communication technology and leaves a positive mark on our planet.
In this role, you will be a key member of our team and make a difference to people using
alternative communication across the US and beyond.
This role is focused on performing repairs and supporting the production of devices. The primary responsibilities include following Smartbox repair procedures to complete and ship repairs, as well as contributing to the production process to ensure devices are built and prepared for shipment according to established standards
How will you be making a difference?
Repairs:
· Clean/decontaminate equipment as required.
· Update the repair log spreadsheet daily to maintain a clear status record of current repairs.
· Provide consistent internal and external customer status updates throughout the repair process to management.
· Communicate with users, partners and support providers about our software, hardware and our repairs process.
· Assess equipment and procure necessary repair/replacement parts, ensuring timely delivery and efficient use of company resources.
· Provide estimates/quotes for any “out of warranty” device repairs.
· Perform system repairs and log details following departmental procedures.
· Ensure all quality assurance processes are completed accurately on repair devices.
· Ship completed repairs back to customer or partner network.
· Reorder stock to maintain accurate repair parts inventory.
· Regularly report on repair trends.
Production:
· Pre-assemble devices to meet customer needs.
· Configure equipment to meet each order specification.
· QA each product prior to shipment to ensure accuracy.
· BC notation to help maintain accurate records.
· Ensure documentation and business system transactions are processed based on specific guidelines and timelines.
· Ensure health and safety guidelines are followed.
· Contribute to the continuous improvement activities within the business, making recommendations where appropriate.
· Attend and support external training days or company events when required.
· Travel as required to other Smartbox locations as needed.
· Other duties as required.
Essential Skills
· Ability to follow detailed written and verbal instructions.
· Excellent attention to detail, time management skills and strong prioritization abilities
· Positive and pro-active attitude with a “can do” approach.
· Effective communication throughout all levels of the business.
· Able to work independently and within teams effectively.
· Able to keep calm under pressure.
· Excellent written English skills.
Useful Skills
· Knowledge of assistive technology.
· Experience and/or understanding of disabilities.
· Technical knowledge of iPad or iOS platform are advantageous.
· Clean driving licence.
The successful applicant will also be asked to perform other duties on an ad-hoc basis and will need a proactive attitude to this.
Why join us?
Here at Smartbox, we are positive and inclusive about making adjustments, providing flexible working, and encouraging all staff to engage in a diverse range of year-round learning and personal development opportunities. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference in the lives of disabled people.
Rewards and benefits
At Smartbox our employees always do their best, which is why we give so much in return. In addition to your competitive salary, private medical insurance, and whooping 25 days of holiday plus public holidays, we’ll shower you with perks, including:
· 401k retirement
· HSA fund provided
· Comprehensive medical insurance
· Long-term sick leave
· 23 days holiday plus 10 public holidays
· Laptop and working IT kit provided
· Flexible working
· Training and development opportunities
Our Commitments
At Smartbox, we are committed to fostering an inclusive and equitable work environment where every individual's unique background and perspective are valued and respected, but how are we doing it?
We are proud to have been awarded Disability Confident Employer status by the UK Government’s Department of Work and Pensions. We are also the Founding Partner of Purple Tuesday. You can find out more on thinksmartbox.com.
We are committed to ensuring that our recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career with us. Please email jobs@thinksmartbox.com to discuss any such adjustments that we can make.
At Smartbox, it’s not about fitting into our culture – it’s about adding to it. Our diverse team brings together unique talents and inspires each other to create amazing products that reflect the diversity of our users and customers.
We’d love to hear from you
Our ever-evolving team powers the business across the world and brings the next generation of AAC solutions to life. Together we experiment, innovate and create across the full product lifecycle. And, in a collaborative and close-knit culture, we support each other to search for better. We support our community and contribute to a sustainable future for our business and the planet.
Join us as an AT Service and Production Technician and take our technology and your career into new territories.
Join Smartbox, where every individual's background and perspective are valued, and where diversity drives innovation and excellence. We look forward to receiving your application.
For a full job description, please visit: https://thinksmartbox.com/careers/
Agencies
Please respect that at this current time, we wish to try and recruit directly from the market rather than engage support from an agency.
We will contact the existing agencies that we already work with should we not make a successful appointment.